[Date Prev][Date Next][Thread Prev][Thread Next][Date Index][Thread Index]
RE: [Full-Disclosure] [Fwd: Caveat Emptor: Verizon's email service and ol 'live' customer support challenges]
- To: "Adam H. Pendleton" <fmonkey@fmonkey.net>, <full-disclosure@lists.netsys.com>
- Subject: RE: [Full-Disclosure] [Fwd: Caveat Emptor: Verizon's email service and ol 'live' customer support challenges]
- From: "Myers, Marvin" <MRMyers@anteon.com>
- Date: Thu, 21 Aug 2003 13:23:02 -0400
<!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01 Transitional//EN">
<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns="http://www.w3.org/TR/REC-html40";>
<head>
<meta http-equiv=Content-Type content="text/html; charset=us-ascii">
<meta name=ProgId content=Word.Document>
<meta name=Generator content="Microsoft Word 10">
<meta name=Originator content="Microsoft Word 10">
<link rel=File-List href="cid:filelist.xml@01C367E7.2D02F260";>
<!--[if gte mso 9]><xml>
<o:OfficeDocumentSettings>
<o:DoNotRelyOnCSS/>
</o:OfficeDocumentSettings>
</xml><![endif]--><!--[if gte mso 9]><xml>
<w:WordDocument>
<w:SpellingState>Clean</w:SpellingState>
<w:GrammarState>Clean</w:GrammarState>
<w:DocumentKind>DocumentEmail</w:DocumentKind>
<w:EnvelopeVis/>
<w:BrowserLevel>MicrosoftInternetExplorer4</w:BrowserLevel>
</w:WordDocument>
</xml><![endif]-->
<style>
<!--
/* Font Definitions */
@font-face
{font-family:Tahoma;
panose-1:2 11 6 4 3 5 4 4 2 4;
mso-font-charset:0;
mso-generic-font-family:swiss;
mso-font-pitch:variable;
mso-font-signature:1627421319 -2147483648 8 0 66047 0;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{mso-style-parent:"";
margin:0in;
margin-bottom:.0001pt;
mso-pagination:widow-orphan;
font-size:12.0pt;
font-family:"Times New Roman";
mso-fareast-font-family:"Times New Roman";
color:black;}
a:link, span.MsoHyperlink
{color:blue;
text-decoration:underline;
text-underline:single;}
a:visited, span.MsoHyperlinkFollowed
{color:purple;
text-decoration:underline;
text-underline:single;}
pre
{margin:0in;
margin-bottom:.0001pt;
mso-pagination:widow-orphan;
font-size:10.0pt;
font-family:"Courier New";
mso-fareast-font-family:"Times New Roman";
color:black;}
span.EmailStyle18
{mso-style-type:personal-reply;
mso-style-noshow:yes;
mso-ansi-font-size:10.0pt;
mso-bidi-font-size:10.0pt;
font-family:Arial;
mso-ascii-font-family:Arial;
mso-hansi-font-family:Arial;
mso-bidi-font-family:Arial;
color:navy;}
span.SpellE
{mso-style-name:"";
mso-spl-e:yes;}
span.GramE
{mso-style-name:"";
mso-gram-e:yes;}
@page Section1
{size:8.5in 11.0in;
margin:1.0in 1.25in 1.0in 1.25in;
mso-header-margin:.5in;
mso-footer-margin:.5in;
mso-paper-source:0;}
div.Section1
{page:Section1;}
-->
</style>
<!--[if gte mso 10]>
<style>
/* Style Definitions */
table.MsoNormalTable
{mso-style-name:"Table Normal";
mso-tstyle-rowband-size:0;
mso-tstyle-colband-size:0;
mso-style-noshow:yes;
mso-style-parent:"";
mso-padding-alt:0in 5.4pt 0in 5.4pt;
mso-para-margin:0in;
mso-para-margin-bottom:.0001pt;
mso-pagination:widow-orphan;
font-size:10.0pt;
font-family:"Times New Roman";}
</style>
<![endif]--><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body bgcolor=white lang=EN-US link=blue vlink=purple style='tab-interval:.5in'>
<div class=Section1>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>I too use <span class=SpellE>Verizon</span>
DSL, and unlike you, I do not have the same issue with the spam folder as you. My
spam folder is not a copy of my Inbox and it automatically empties instead of
filling up. Check your settings on the options page. I get over 400 spam
e-mails a day and have never had my mailbox fill up. And I have only a 10MB
limit. As for the insecure login, I do agree somewhat, with the exception that
of all of the people I know who use it I have not heard of one of them being
compromised. <span class=GramE>Can’t say the same for Yahoo and the other
freebies.</span><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=2 color=black
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma;color:windowtext'>-----Original
Message-----<br>
<b><span style='font-weight:bold'>From:</span></b> Adam H. Pendleton
[mailto:fmonkey@fmonkey.net] <br>
<b><span style='font-weight:bold'>Sent:</span></b> Thursday, August 21, 2003
11:51 AM<br>
<b><span style='font-weight:bold'>To:</span></b> full-disclosure@lists.netsys.com<br>
<b><span style='font-weight:bold'>Subject:</span></b> [Full-Disclosure] [Fwd:
Caveat Emptor: Verizon's email service and ol 'live' customer support
challenges]</span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=3 color=black
face="Times New Roman"><span style='font-size:12.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal style='margin-left:.5in'><font size=3 color=black
face="Times New Roman"><span style='font-size:12.0pt'>Observations from a
Verizon customer (emphasis is mine):<br>
<br>
-------- Original Message --------<o:p></o:p></span></font></p>
<pre style='margin-left:.5in'><font size=2 color=black face="Courier New"><span
style='font-size:10.0pt'>><o:p></o:p></span></font></pre><pre
style='margin-left:.5in'><font size=2 color=black face="Courier New"><span
style='font-size:10.0pt'>>Recently switched to Verizon's dsl service. Following experience should be <o:p></o:p></span></font></pre><pre
style='margin-left:.5in'><font size=2 color=black face="Courier New"><span
style='font-size:10.0pt'>>noted by present and prospective Verizon email users.<o:p></o:p></span></font></pre><pre
style='margin-left:.5in'><font size=2 color=black face="Courier New"><span
style='font-size:10.0pt'>><o:p></o:p></span></font></pre><pre
style='margin-left:.5in'><font size=2 color=black face="Courier New"><span
style='font-size:10.0pt'>>Today, after returning from a 2 day weekend away from downloading email <o:p></o:p></span></font></pre><pre
style='margin-left:.5in'><font size=2 color=black face="Courier New"><span
style='font-size:10.0pt'>>from the server, got a warning mesage that my inbox (which holds 30 meg!) <o:p></o:p></span></font></pre><pre
style='margin-left:.5in'><font size=2 color=black face="Courier New"><span
style='font-size:10.0pt'>>was close to being full.<o:p></o:p></span></font></pre><pre
style='margin-left:.5in'><font size=2 color=black face="Courier New"><span
style='font-size:10.0pt'>><o:p></o:p></span></font></pre><pre
style='margin-left:.5in'><font size=2 color=black face="Courier New"><span
style='font-size:10.0pt'>>Reason: my 'spam filter box' -- which I had disabled as it is useless <o:p></o:p></span></font></pre><pre
style='margin-left:.5in'><font size=2 color=black face="Courier New"><span
style='font-size:10.0pt'>>--<span style='mso-spacerun:yes'> </span>held 24 meg! of mail (basically copies of my inbox). As my 'spam <o:p></o:p></span></font></pre><pre
style='margin-left:.5in'><font size=2 color=black face="Courier New"><span
style='font-size:10.0pt'>>filter box' which is supposed to automatically be cleaned out every 2 days <o:p></o:p></span></font></pre><pre
style='margin-left:.5in'><font size=2 color=black face="Courier New"><span
style='font-size:10.0pt'>>has not yet been cleared, I was close to my limit. As I get about 130 spam <o:p></o:p></span></font></pre><pre
style='margin-left:.5in'><font size=2 color=black face="Courier New"><span
style='font-size:10.0pt'>>messages every 12 hours! such double counting of incoming messages by <o:p></o:p></span></font></pre><pre
style='margin-left:.5in'><font size=2 color=black face="Courier New"><span
style='font-size:10.0pt'>>Verizon can quickly fill up most user's inbox and start bouncing messages.<o:p></o:p></span></font></pre><pre
style='margin-left:.5in'><font size=2 color=black face="Courier New"><span
style='font-size:10.0pt'>><o:p></o:p></span></font></pre><pre
style='margin-left:.5in'><font size=2 color=black face="Courier New"><span
style='font-size:10.0pt'>>The warning suggested that I go to Verizon's web based email <o:p></o:p></span></font></pre><pre
style='margin-left:.5in'><font size=2 color=black face="Courier New"><span
style='font-size:10.0pt'>>(netmail.verizon.net) to delete unwanted messages. I did that.<o:p></o:p></span></font></pre><pre
style='margin-left:.5in'><font size=2 color=black face="Courier New"><span
style='font-size:10.0pt'>><o:p></o:p></span></font></pre><pre
style='margin-left:.5in'><font size=2 color=black face="Courier New"><span
style='font-size:10.0pt'>>What I found when I went there was not comforting.<o:p></o:p></span></font></pre><pre
style='margin-left:.5in'><font size=2 color=black face="Courier New"><span
style='font-size:10.0pt'>><o:p></o:p></span></font></pre><pre
style='margin-left:.5in'><font size=2 color=black face="Courier New"><span
style='font-size:10.0pt'>><b><span style='font-weight:bold'>Unlike Yahoo, and other popular web based email providers, Verizon does </span></b><o:p></o:p></span></font></pre><pre
style='margin-left:.5in'><b><font size=2 color=black face="Courier New"><span
style='font-size:10.0pt;font-weight:bold'>>not provide a 'secure' sign in option to its web based email system. Nor </span></font></b><o:p></o:p></pre><pre
style='margin-left:.5in'><b><font size=2 color=black face="Courier New"><span
style='font-size:10.0pt;font-weight:bold'>>is its sign in automatically encrypted. Such ommision is hardly consonant </span></font></b><o:p></o:p></pre><pre
style='margin-left:.5in'><b><font size=2 color=black face="Courier New"><span
style='font-size:10.0pt;font-weight:bold'>>with Verizon's publicly stated concern for the privacy and online security </span></font></b><o:p></o:p></pre><pre
style='margin-left:.5in'><b><font size=2 color=black face="Courier New"><span
style='font-size:10.0pt;font-weight:bold'>>of its users.</span></font></b><o:p></o:p></pre><pre
style='margin-left:.5in'><font size=2 color=black face="Courier New"><span
style='font-size:10.0pt'>><o:p></o:p></span></font></pre><pre
style='margin-left:.5in'><font size=2 color=black face="Courier New"><span
style='font-size:10.0pt'><o:p> </o:p></span></font></pre><pre
style='margin-left:.5in'><font size=2 color=black face="Courier New"><span
style='font-size:10.0pt'>ahp<o:p></o:p></span></font></pre><pre
style='margin-left:.5in'><font size=2 color=black face="Courier New"><span
style='font-size:10.0pt'><o:p> </o:p></span></font></pre></div>
</body>
</html>